Terms of business.

1. Agreement

These Terms & Conditions govern all contracts of the Sale of Goods and Services between Imprint Promotional Services Ltd (hereinafter known as ‘the Company’) and any Customer (hereinafter known as ‘the Customer’) of the goods and/or services to the express exclusion of all other terms, conditions and warranties, whatsoever, and the Company shall not be bound by any representation, guarantee or warranty made by its employees, agents or representatives. The placing of an order by the Customer signifies the complete acceptance of these terms. Any variation to these terms and conditions can only be agreed by written consent of the owner of the Company. Any other conditions (including any conditions which may be contained in your order) are excluded.

2. Orders

All orders for the supply of goods placed by the Purchaser with the Company are irrevocable unless otherwise expressly stated in writing. A confirmed order may only be cancelled or varied with the Company’s written consent. Such consent shall not in any way prejudice the Company’s right to recover from the Customer full compensation (including profit) for any loss or expense arising from such cancellation or variation of the original order. An order is only deemed as excepted 2 days after full payment is made.

3. Prices

All prices are in GBP Sterling. The Company reserves the right to vary the price of goods and other services from time to time without prior notice. All prices for goods are quoted exclusive of carriage, VAT and duty unless otherwise stated. The Customer accepts that the goods will be invoiced at the price ruling at the date of dispatch (unless otherwise stated on the Company’s quotation). Prices do not include custom decoration costs such as printing and embroidery. When ordering personalised garments, we will provide a quote for your requirements.

4. Payment and Credit

Payment for goods and services must be made in full before production of orders. Orders will not be completed or dispatched until payment is complete. We accept payment by BACS and the following cards: Visa, Visa Electron, MasterCard, Maestro, V Pay, JCB, American Express, Diners, Discover and Union Pay. The Company will not store any financial information given. Pro forma invoices can be sent in advance of delivery to allow for card or BACS payment, prior to despatch of goods. Credit account facilities are not available.

5. Delivery and installation The Company will use its best endeavours to deliver the goods on the estimated date for delivery, but does not guarantee to do so. If goods are out of stock, your order will be actioned as soon as goods become available to the Company and you will be contacted to advise of the approximate delivery date. Goods shipped outside of the UK Mainland will incur an additional carriage charge, details of which will be provided on application. Any deliveries requiring ‘next day’ or other special terms will be charged at the current market rate. The Company shall, under no circumstances whatsoever, be liable to the Customer for any loss, damage or expenses, whether caused directly or indirectly, by or from any delay in the delivery of the goods. The Company will deliver as near as possible to the Customer’s premises as access allows. Where delivery is to be made by an independent carrier, delivery to or pickup by the carrier will be deemed as being delivery to the Customer. Delivery at the Customers own premises or those of a nominated agent will be charged extra to the Customer. Claims for shortages or non-delivery must be supported by the carriers’ consignment or delivery note on which the goods have been signed and checked at the time of delivery. All claims for shortages or non-delivery must be made by telephone within 3 working days and in writing within 5 working days. Any loss or damage by the Customer after delivery is the sole responsibility of the Customer.

6. Specification

Absolute consistency of sizes (which are approximate “to fit” sizes), materials, proportions, colours and shades are not guaranteed by the company and are given as guidance only. Decoration positioning may vary between garments up to 25mm. On those occasions where repeat orders find that the garment colour is slightly different to the previous order, Imprint Promotional Services Ltd cannot be held responsible for those changes. All textile goods must be washed and cleaned strictly in accordance with the washing label instructions attached to the goods. The company reserves the right to alter or amend specifications without prior notice. Inks used during the textile printing process will inevitably fade over time. The speed at which they fade will be dependent on many factors including washing temperature, number of washes, exposure to sunlight etc, therefore Imprint Promotional Services Ltd cannot be held responsible for fading ink colour/s during use. If you require us to match your colours to the Pantone matching system then you must give us the codes otherwise we will take them from the profiles in your document which can sometimes be inaccurate. Imprint Promotional Services Ltd is not liable for colour mismatches if the customer has been unable to supply Pantone numbers.

7. Supplied Garments

All garments supplied by Imprint Promotional Services Ltd have undergone rigorous testing for their stability throughout the process of screen-printing, embroidery, thermal printing and vinyl decoration as well as their overall quality. All garments supplied by Imprint Promotional Services Ltd are guaranteed to be processed successfully without damage. Imprint Promotional Services Ltd cannot be held responsible for damage or loss which occurs to garments which have been supplied by the customer. Examples of damage may include, but are not limited to, the garments changing colour or shape due to heat, or damage caused by machinery malfunction.

8. Claims against the Company

All claims in respect of goods alleged to be defective must be notified to the Company immediately in writing and if requested, the goods must be returned to the Company for return to the manufacturer. The Company will obtain, where possible, the benefit of any guarantee given by the manufacturer and it’s liability to the Customer shall be limited to any sum or remedy received by it thereunder. In no circumstances shall the Company become liable for consequential loss, if any, suffered by the Customer.

9. Set-off and Lien

No payments may be withheld nor may any counterclaims by the Customer be set-off against any payment due under this or any other contract. The Company shall have a general and particular lien on all money and property which the Customer owns or is entitled to possess which is in the possession of the Company or its agents which it may sell as the Customers agent to reduce the Customers debt to the company.

10. Force Majeure

The company shall not be under any liability of any kind for non-performance in whole or in part of its obligations under the contract due to causes beyond the reasonable control of the company or of the companies’ suppliers or due to labour disputes.

11. Ownership of Goods

Property of any goods supplied to the Customer will not pass to the Customer until the goods are paid for in full by the Customer. Furthermore, title to such goods shall not pass until payment to the Company of all amounts owing to it by the Customer on any account whatsoever. The Company has the right to recover from the Customer the cost of installation, removal, return transport and diminution in value of any such goods not paid for in full. If prior to making payment to the Company, the Customer contracts to sell the goods to a third party in substantially the same form in which they were delivered to the Customer, then the title to such goods and payment liability shall pass from the Company to such third party upon full payment to the Company.

12. Cancellations

The company reserves the right to refuse cancellations of confirmed orders placed by the Customer, and refuse acceptance of goods returned to the Company without permission. The Company does not trade on a ‘sale or return’ basis. The company does not accept cancellation of orders if items have been made to the Customer’s specification or that are custom decorated or personalised, which can include printing and/or embroidery. Cancellation of an order of plain items must be notified to us by email within 2 hours of order confirmation. Please state that you wish to cancel your order and include your full name, company name and address and order number. If an order for plain items is cancelled after this time but before any decoration has begun, we reserve the right to charge for any undertaken design costs including artwork, screen production and embroidery digitising. A 20% restocking fee may be charged on the price of the items for all cancelled orders that are accepted.

13. Plain item returns

We guarantee to refund any plain items purchased on our website that you are not completely happy with when you return them to us in their original condition by post within 14 days of receipt. Goods must be in their original packaging, unworn and unwashed. All returned goods are at your own expense and must be returned using a ‘signed for’ delivery. Cost of return carriage will not be refunded. A 20% restocking fee may be charged on the price of the plain items. You will be refunded to your original method of payment within 14 calendar days of our receipt of the items. Items that have been made to the Customer’s specification or that are custom decorated or personalised cannot be returned, unless faulty.

14. Digital Printing

Once artwork designs and digitising samples are approved, no major amendments can be made. If it is a drastic change to your logo we can edit it for a charge of £15.00+vat. Adding a name, any kind of lettering or change of colours can be edited for a charge of £5.00+vat. Imprint Promotional Services Ltd cannot be held responsible for any artwork or digitising mistakes such as; spelling, size of lettering, and colours once approved. There are sometimes slight colour variations between the digital prints on garments of different colours and also on garments which are the same colour in any one print run. These are unavoidable and universal on all current printing equipment. The acceptable tolerance is difficult to define or measure. If your project does not have room for this type of tolerance, then you will need to discount digital as the appropriate process. Please contact us for further advice.

15. Set-up fees

Set up fees on new orders, where applicable, are a one off charge to cover the cost of labour and administration. Any digital files or screens remain the property of Imprint Promotional Services Ltd and are not transferable.

16. Intellectual Property Rights

You will indemnify us from and against all costs, claims, liabilities and damages which we may suffer or incur as a result of you using, reproducing or exploiting any industrial or intellectual material or property rights without the consent of the proprietor.

17. Rectification of these Terms

If any of these terms, or any part of these terms, is unenforceable or void law, it shall not affect the remainder of such terms or any other such term or otherwise affect the contract and shall be replaced by such valid term as is near as may be in effect to the original term.

18. Jurisdiction

All contracts between the Company and the Customer shall be governed by the laws of England and Wales; any disputes arising there from shall be the subject to the jurisdiction of the English courts.


Imprint Promotions Logo

We are social!

Imprint Promotions Twitter Imprint Promotions FacebookImprint Promotions Instagram Imprint Promotions Youtube

29-31 Stoke Road, Slough SL2 5AH

Tel: 01895 238675

We accept:

Payments Accepted